WTS International

  • Tennis Pro

    Posted Date 8 months ago(9/20/2017 6:14 PM)
    Region/City
    Rolling HIlls Estates
    State
    California
    Position Type
    Recreation/Leisure
    FT/PT
    Part-Time
    # of Openings
    3
  • Overview

    The Tennis Lead/Supervisor will be responsible for organizing tennis programs for a facility; bringing in new members; giving lessons; operating a pro shop (if applicable); maintaining courts; scheduling lessons, tournaments, and court time.

    Responsibilities

    • Assists in the development of a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template.
    • Reports any incidents or accidents to the Facility Manager.
    • Assists in developing monthly client reports.
    • Submits all paperwork and financial reporting, if applicable, in accordance with WTS International policy.
    • Assists in facility maintenance, routine preventative maintenance, and repair.
    • Helps maintain a monthly inventory of supplies, equipment, and or products.
    • Writes articles or press releases for the facility, when applicable.
    • Participates in the Manager on Duty (MOD) schedule.
    • Understands the use and benefits of services, products, programs, and activities by participating in regularly scheduled staff meetings and training workshops.
    • Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques.  Follows up on guest requests and comments.
    • Helps ensure facility is accessed only by actual members and/or guests, and that it is safe and secure at all times.   Helps uphold guest rule policy and collects all guest fees.
    • Maintains the cleanliness of the courts and surrounding areas by patrolling the courts several times daily.
    • Follows the court reservation system to ensure a smooth and even flow of traffic on and off courts.
    • Offers all instructional services including private and semi private lessons, small groups, clinics, team coaching, and tactics and strategy.
    • Assists in the coordination of all social and competitive events including special tournaments.
    • Implements programs for adults and juniors.
    • Participates in overseeing all pro shop and retail functions, when applicable.
    • Submits all lesson and /or sales forms to the Facility Director and/or corporate office on time.
    • Attends staff and facility meetings.
    • Promotes the facility and its amenities to potential members when applicable.
    • Maintains an attractive, up-to-date bulletin board.
    • Other duties as assigned.

    Qualifications

    • College degree or comparable work experience
    • Previous Tennis Lead/Supervisor experience
    • Must be an experienced, strong, successful player
    • Teaching certifications from USTA or USPTA
    • Experience in promoting and implementing a large and varied program of events, classes, and leagues
    • Experience with budget development and financial management is also required
    • Effective leadership skills and a strong work ethic
    • Excellent customer service skills
    • Efficient, well organized, and able to handle a variety of duties simultaneously
    • Energetic, enthusiastic and motivational
    • Professional manner, discretion, and appearance
    • Excellent verbal and written skills
    • Able to show initiative and make decisions
    • Proficient in appropriate computer skills and office equipment
    • Ability to stand for long periods
    • Awareness of proper body mechanics to prevent injury
    • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
    • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
    • Ability to lift 25 lbs.
    • Normal work hours: Varied to include nights, weekends, and holidays

    Facility/Job Highlights

    WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.

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