WTS International

Spa Sales Manager

Posted Date 1 month ago(1/19/2018 1:13 PM)
Region/City
Boston, MA
State
Massachusetts
Position Type
Spa
FT/PT
Full-Time
# of Openings
1

Overview

Responsible for implementing a strategic sales plan to include marketing initiatives and sales coordination with local and in-house groups in an effort to meet or exceed the financial goals of the facility. Responsible for measuring success of sales efforts. Must act as the liaison to the sales department and professionally represent the facility and WTS International. Uses the ability to lead and motivate staff to achieve goals and exceed guest expectations.  Assist with sales programming and featured educational programs and marketing spa service and retail events for the spa.

Responsibilities

  • Develops, through use of a template, a weekly, monthly and yearly group sales report outlining key financial and guest types.
  • Oversees the billing for the group business.
  • Creates a team approach with Spa Front of House and support staff in order to service all groups with accuracy and professionalism.
  • Provides excellent customer service and monitors group guest feedback through the use of comment cards and other customer care techniques.  Supervises and follows up on group guest requests and comments.
  • Assists with general spa marketing and public relations strategy.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
  • Responsible for the booking of new local group business, including corporate, personal and bridal
  • Attend weekly hotel resume meeting, all pre-cons, hotel sales team daily line ups, spa daily line ups and management team weekly meetings and any other applicable meetings.
  • Weekly calls with Corporate Director of Sales & Marketing.
  • Communicating all the details of the specific groups to entire spa team.
  • Conduct and customizes all site visits and tours the specific sales opportunity for each group.
  • Works with all groups and group leads to ensure a process and flow from first call to implementation, including contract administration, scheduling, and being present for group events.
  • Oversees the billing and ensure accuracy for the group business.
  • Creates detailed requests for the hotel BEOs for groups and events.
  • Provides excellent follow-up and ongoing communication with all groups.
  • Provides timely updates on groups and any other relevant activity for the spa and/or hotel.
  • Coordinates all spa media visits with Hotel PR

Qualifications

  • Bachelor's Degree in marketing, business or related field or comparable sales/marketing experience
  • Customer service experience, preferably in a spa.
  • Ability to explain various treatments/services to guests.
  • Excellent customer service skills and work ethic.
  • Efficient, well organized, and able to handle a variety of duties simultaneously.
  • Energetic, enthusiastic and motivational.
  • Professional manner, discretion, and appearance.
  • Excellent verbal and written skills. 
  • Strong team player.
  • Must be comfortable with product recommendation.
  • Ability to lift 25 lbs.

Facility/Job Highlights

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.

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