WTS International

  • Spa Director

    Posted Date 3 weeks ago(7/27/2018 5:31 PM)
    New York, NY
    New York
    $85K Plus Bonus
    Position Type
    # of Openings
  • Overview

    WTS International, one of the world's leading spa and fitness consulting and management firms, is seeking a Spa Director for a five star Luxury Hotel Spa in New York City. The Spa Director manages and oversees the daily operations of the spa department including: creating treatment menus that include current spa and wellness trends; designing an exciting lifestyle retail inventory; meeting the budget and financial goals of the spa; implementing marketing and sales strategic plans with support of the WTS corporate office; providing training utilizing luxury standards to the staff; overseeing facility management and maintenance; supervising the staff and creating a positive team environment, and ensuring the highest levels of guest satisfaction are attained.  This role requires prior Spa Director experience in a luxury Hotel environment.  


    Compensation package includes competitive base salary up to $85K plus 20% bonus - Apply today and email resume to careers@wtsinternational.com   


    • Supervises daily operations including opening and closing procedures, facility inspections, cash handling procedures, and general facility maintenance.
    • Creates and implements an effective marketing and public relations strategy in a timely manner.
    • Keeps up-to-date on spa trends and incorporates them into the treatment menu and all marketing campaigns with support from the WTS International corporate office.
    • Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations and marketing initiatives.
    • Develops or updates a comprehensive standard facility operations manual, including written policies and procedures for all fitness facility services, administration, and maintenance using the WTS International operations templates. 
    • Develops, through use of a provided template, weekly and monthly management reports outlining key facility statistics and a summary of daily operations. 
    • Develops a monthly client reports that addresses key initiatives and statistics for the client.
    • Submits all paperwork and financial reporting, including HR and payroll, in accordance with WTS International policy.
    • Ensures fiscal responsibility through efficient scheduling of department personnel and, when necessary, makes changes to stay within budgetary guidelines. Develops a schedule of seasonal utilization patterns to be used in budgeting process and effective payroll management.
    • Ensures that the financial goals are attained by developing and implementing a retail sales plan.
    • Develops and implements proper inventory and purchasing procedures.
    • Creates a team of service providers to meet all aspects of professionalism and service demands.
    • Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
    • Provides excellent customer service and monitors guest feedback.
    • Ensures all employees are current in any required licensure and certifications.
    • Ensures the “WTS International Experience” for guests by maintaining the standards set in WTS International Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.


    • Bachelor's degree or comparable spa management experience
    • 5+ years of successful spa management experience.

    • Knowledge of professional spa services and treatments.
    • Knowledge of retail operations and inventory systems.
    • Effective leadership skills and a strong work ethic.
    • Excellent customer service skills.
    • Efficient, well organized, and able to handle a variety of duties simultaneously.
    • Creative in marketing and promotions and sales oriented.
    • Energetic, enthusiastic and motivational.
    • Professional manner, discretion, and appearance.
    • Excellent verbal and written skills.
    • Normal work hours: Varied to include nights, weekends, and holidays.
    • Proficient in spa software (Spa Biz, Spa Soft or Visual One) and Microsoft Office products.
    • CPR/First Aid Certified.
    • Must be in a physical condition to project the health and wellness ideals of the spa environment.

    Facility/Job Highlights

    WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.


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