WTS International

  • Membership Associate

    Posted Date 2 days ago(2/15/2019 10:44 AM)
    Charlestown, MA
    Base Salary Plus Commission
    Position Type
    # of Openings
  • Overview

    WTS International, one of the world’s leading spa, fitness and leisure consulting and management firms, is seeking a  full time Membership Associate for Charlestown, MA.  The Membership Associate is responsible for establishing and maintaining a quality membership base for the facility.


    • Provide facility tours to prospective members/sales presentations.
    • Handle telephone solicitation, prospecting, and other follow-up.
    • Complete paperwork for new members.
    • Handle membership additions/deletions.
    • Execute member retention program.
    • Assist with the development of promotional materials to generate prospects, member introductory packet.

    • Schedule facility usage for rentals and secure adequate staff.
    • Keep reception desk fully appraised of any issues
    • Attend all scheduled training and meetings as required.
    • Attends meetings with supervisor

    • Ensure the desk and surrounding area is safe, clean and orderly.

    • Is timely and punctual when reporting to work.  
    • Tactfully able to communicate and enforce rules with participants.
    • Other duties as assigned.


    • High School diploma or GED
    • Community C.P.R. certification
    • Standard First Aid certification
    • At least 6 months of experience working at a multi-recreational facility in sports/recreation programming.
    • Sales experience in a service oriented industry
    • Effective leadership, promotional and management skills with a strong work ethic
    • Possess the ability to prospect new members
    • Possess effective verbal/written communication and expression.
    • Good listening skills with the ability to show empathy.
    • Adaptable and flexible under stressful and/or unusual situations.
    • Must exhibit organizational and time management skills
    • Ability to work independently.
    • Excellent customer service skills
    • Energetic, enthusiastic and motivational
    • Professional manner, discretion, and appearance
    • Able to show initiative and make decisions
    • Positive and enthusiastic attitude towards job and facility.
    • Must be able to trouble shoot and anticipate problems.
    • Consistently exhibit team spirit promoting a productive environment.
    • Ability to meet deadlines
    • Ability to stand for long periods
    • Awareness of proper body mechanics to prevent injury
    • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
    • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
    • Ability to lift 25 lbs.
    • Normal work hours:  varied to include nights, weekends, and holidays

    Facility/Job Highlights

    WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.


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