WTS International

  • Lifestyle Director

    Posted Date 5 months ago(10/25/2018 12:27 PM)
    Laurel, MD
    Position Type
    # of Openings
  • Overview

    WTS International, the world's leading spa consulting and management firm is seeking a Lifestyle Director for Laurel, MD.  The Lifestyle Director is responsible for coordinating programming that is unique and responsive to a community’s residents.  The Lifestyle Director will serve as liaison with the community’s home owner’s association and property management company.


    • Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template.
    • Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations.  Also reports any current or future concerns and with Operation Director’s approval, forwards recommended changes to the client.
    • Submits all paperwork and financial reporting, including payroll, in accordance with WTS International policy.
    • Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair and submits these recommendations or issues to property management.
    • Writes articles or press releases for the facility, when applicable.
    • Creates a team of service providers to meet all aspects of professionalism and service demands.
    • Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
    • Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
    • Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule (if applicable)
    • Assesses all employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
    • Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques.  Supervises and follows up on guest requests and comments.
    • Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.
    • Develops member participation and recruitment plans; outlining in detail all promotions, fitness programs, and any expenditures.
    • Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
    • Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
    • Develops and plans a diverse calendar of enjoyable member programs and activities such as: fitness and wellness programs, youth programs (if applicable), aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).
    • Conducts new resident orientations including an introduction to the fitness center, facilities, services, programs, policies, and procedures.
    • Works with Sales and Marketing Department Staff to introduce prospective members to the facility’s amenities and programs.
    • Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure.   Ensures all guest fees and class fees are correctly charged.
    • Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
    • Works with the property management company to address resident questions and concerns.   
    • Reviews and discusses any client suggestions at staff meetings.
    • Prepares bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter.
    • Maintains bulletin board(s).
    • Maintains monthly inventory of supplies and equipment (towels, amenities, etc.).
    • Other duties as assigned


    • Degree in Recreation and/or Fitness preferred
    • Recreational Management/Marketing and Sales background preferred
    • Experience programming events required
    • Excellent customer service skills
    • Efficient, well organized, and able to handle a variety of duties simultaneously
    • Professional manner, discretion, and appearance
    • Excellent verbal and written skills
    • Energetic, enthusiastic and motivational
    • Effective leadership skills and a strong work ethic
    • Proficient in appropriate computer skills and office equipment
    • Ability to stand for long periods
    • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
    • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
    • Ability to lift 25 lbs.
    • Normal work hours: Varied to include nights, weekends, and holidays

    Facility/Job Highlights

    WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed