WTS International

  • Cafe Attendant

    Posted Date 2 weeks ago(11/5/2018 1:39 PM)
    Region/City
    Apollo Beach, FL
    State
    Florida
    Position Type
    Recreation/Leisure
    # of Openings
    1
  • Overview

    The Cafe Attendant ensures a high level of guest satisfaction through the professional service of food and beverage.

    Responsibilities

    • Provide excellent customer service that enhances the resident/guest experience.
    • Responsible for ringing up customer’s items into SpaBiz and ensuring customer signs the receipt. 
    • Follow all necessary steps in SpaBiz system to ensure proper billing procedures.
    • Initiate telephone calls to place orders for Café to appropriate vendors.
    • Responsible for keeping inventory list and maintaining current, up to date information regarding inventory for the café and other areas, as assigned.
    • Maintain a log containing updates and notes regarding concerns, comments, and any other feedback to be shared with Club Manager and other café attendants in order to ensure thorough communication.
    • Assist in developing and implementing additional up selling strategies to bring forth an increase in revenue.
    • Responsible for understanding the rules and guidelines for food and beverage safety standards and regulations.
    • Maintain a clean, organized, and safe food and beverage area in the kitchen and in resident/customer areas at all times.
    • Responsible for clocking in at the beginning of your shift and clocking out at the end of your shift along with recording it on a time sheet.
    • Responsible for maintaining open lines of communication and good rapport with the adults, teenagers, and children whom utilize the entire facility and Café.
    • Recognize and respond effectively to emergencies.
    • Responsible for monitoring guest and resident activity at the pool on a timely basis to ensure safety of residents and guests.
    • Responsible for catering to the residents/guests needs at the pool, by offering poolside service for beverages and certain food items.

    Qualifications

    • Previous customer service experience in a food and beverage environment preferred.
    • Excellent customer service skills
    • Attention to detail and ability to accept direction
    • Efficient, well organized, and able to handle a variety of duties simultaneously
    • Energetic, enthusiastic and motivational
    • Dependability and punctuality
    • Positive image and neat appearance
    • Ability to work independently with little supervision, as well as part of a team
    • Effective oral communication skills
    • Ability to work weekdays, evenings and weekends
    • Ability to lift 25 lbs
    • Ability to stand for long periods
    • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
    • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

    Facility/Job Highlights

    Because of the fluctuating demands of the cafe’s operation, it may be necessary that each employee perform a multitude of different functions outside of the cafe operation.

     

    WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.

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