WTS International

  • Call Center Representative

    Posted Date 3 months ago(1/28/2019 2:51 PM)
    Position Type
    # of Openings
  • Overview


    The Call Center Representative is responsible for booking appointment for services at the facility and answering questions about the services offered.







    • Ensures the “WTS International Experience” for guests by maintaining the standards set in WTS’ Basics to Excellence (BTE), WTS International Mission Statement/Values,  Standards and Expectations, and WTS International Brand Standards.
    • Adheres to policies of WTS International.
    • Handles business transactions in connection with booking appointments for spa, salon, and fitness services. Make recommendations according to customer’s needs.
    • Handles customer questions with the highest degree of courtesy and professionalism to resolve any customer issues with one call resolution.
    • Makes financial decisions to protect/collect revenues and adjusts customer accounts.
    • Maintains sales goals and objectives, including upgrades and additional services.
    • Handles other phone calls to the facility, including routing calls to other staff members.
    • Utilizes operational systems to book services; i.e. SpaBiz and other software.
    • Continually maintains working knowledge of all company products, services, and promotions.
    • Assists in training new employees when applicable.
    • Reports any incidents or accidents to a member of the management team.
    • Other duties as assigned.


    • Previous call center experience preferred.
    • Previous customer service experience in a 5 star hotel property preferred.
    • Outstanding customer service skills. This position required the ability to go “above and beyond” for a guest.
    • Ability to be able to creatively problem solve while staying within company guidelines.
    • Ability to multi-task in a fast pace environment.
    • Proficient in MS Office applications, including Excel, Word, and Outlook.
    • Excellent verbal and written communications skills.
    • Detail-oriented.
    • Good listening skills.
    • Strong sense of responsibility and accountability.
    • Professional and courteous at all times.
    • Availability: Operating hours of the facility, to include nights, weekends and holidays.
    • Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • The employee may occasionally lift and/or move up to 25 pounds.
    • This position required the ability to reach, stand, walk, push, and pull.
    • This position will require the following physical requirements: repetitive motions, seeing, hearing and talking.
    • The employee will be required to operate the following tools: computer, calculator, fax machine and copier.

    Facility/Job Highlights

    WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.


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