WTS International

  • Spa Director

    Posted Date 2 weeks ago(11/30/2018 7:06 PM)
    Cashiers, NC
    North Carolina
    $75,000 annually
    Position Type
    # of Openings
  • Overview

    WTS International, one of the world’s leading spa, fitness and leisure consulting and management firms, is seeking a Spa Director to assist in the organization, coordination, and implementation of the Spa for the members of Mountaintop.


    • Establish Operating Criteria for the Spa.
    • Develop Standards of Operation for the Spa and Ladies Parlor.
    • Develop an ongoing training program for new employees.
    • Develop Spa Rules and Regulations as it relates to the member’s use of the facilities.
    • Oversee the design, purchase, and installation of all treatment FF&E.
    • Develop the menu of services provided by the Spa.
    • Determine rate structure for all Spa services.
    • Source vendors and contract service providers to support the menu of services.
    • Opening and Closing procedures for each position supervised in the Spa.
    • Daily/Weekly job responsibilities developed for all positions in the Spa.
    • Job Descriptions developed for all positions in the Spa.
    • Weekly scheduling of all spa employees and contract service providers.
    • Maintain spa point of sale system to accurately track member charges.
    • Annual budget/pro-formas developed for the Spa.
    • Handle personnel problems as they arise in the Spa dept.
    • Handle member problems and complaints as professionally as possible or refer to club manager for discussion.
    • Evaluate employees introductory and annual performance reviews.
    • Inventory and cost all supplies monthly.
    • Maintain adequate amount of service supplies.
    • Interview prospective employees and supervisory staff.
    • Attend all relevant operational meetings.
    • Conduct weekly meetings with line staff and supervisory staff.
    • Complete daily, weekly and monthly reports as required.
    • Support the Club Operating Standards.
    • Assist with any special projects as assigned by the General Manager.
    • Communicate on a daily basis with the General Manager to ensure a coordinated effort at providing year-round quality clubhouse experience for members and guests.  


    • Minimum of three years experience in club/resort/hotel services.
    • Must be able to stay organized and work independently.
    • Ability to set priorities and adapt to changing conditions.
    • Excellent communication skills.
    • Computer literate.
    • Previous Spa Management experience preferred.


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