WTS International, one of the world’s leading spa, fitness and leisure consulting and management firms, is seeking a Spa Director to assist in the organization, coordination, and implementation of the Spa for the members of Mountaintop.
Establish Operating Criteria for the Spa.
Develop Standards of Operation for the Spa and Ladies Parlor.
Develop an ongoing training program for new employees.
Develop Spa Rules and Regulations as it relates to the member’s use of the facilities.
Oversee the design, purchase, and installation of all treatment FF&E.
Develop the menu of services provided by the Spa.
Determine rate structure for all Spa services.
Source vendors and contract service providers to support the menu of services.
Opening and Closing procedures for each position supervised in the Spa.
Daily/Weekly job responsibilities developed for all positions in the Spa.
Job Descriptions developed for all positions in the Spa.
Weekly scheduling of all spa employees and contract service providers.
Maintain spa point of sale system to accurately track member charges.
Annual budget/pro-formas developed for the Spa.
Handle personnel problems as they arise in the Spa dept.
Handle member problems and complaints as professionally as possible or refer to club manager for discussion.
Evaluate employees introductory and annual performance reviews.
Inventory and cost all supplies monthly.
Maintain adequate amount of service supplies.
Interview prospective employees and supervisory staff.
Attend all relevant operational meetings.
Conduct weekly meetings with line staff and supervisory staff.
Complete daily, weekly and monthly reports as required.
Support the Club Operating Standards.
Assist with any special projects as assigned by the General Manager.
Communicate on a daily basis with the General Manager to ensure a coordinated effort at providing year-round quality clubhouse experience for members and guests.
Minimum of three years experience in club/resort/hotel services.
Must be able to stay organized and work independently.
Ability to set priorities and adapt to changing conditions.