WTS International, one of the world’s leading spa, fitness and leisure consulting and management firms, is seeking a Spa Operations Director for a newly renovated Five Star luxury hotel property in New York, NY. The ila Only Spa at Lotte New York Palace is a new spa concept and partnership with organic luxury skincare and lifestyle brand Ila. The British brand’s first spa in the U.S. will debut across the eighth floor of the Midtown hotel with a menu of signature treatments.
Spread across 7,000 square feet, the holistic spa will be home to a private yoga studio as well as seven treatment rooms including a VIP suite. The design will also integrate new audio technology developed by Plateau Spa and Devialet to complement treatments and promote a sensorial experience with infra frequencies only detectable by the body through vibrations on the cellular level.
The Spa Operations Director is responsible for delivering each guest a high quality spa service through effective staff training, developing and adhering to protocol standards, oversight of professional product inventory, and staff scheduling. The position also requires oversight of the spa retail products so that there may be continuity in service to retail processes. A focus on increasing revenue and controlling expenses is a must.
WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.